Is your Pollen Australia purchase a gift?
Pollen Australia is happy to wrap your gift for you.
This service includes wrapping your purchases in quality brown paper adorned with Liberty print tape and Liberty Print fabric 'ribbon'.
A plain or complimentary-coloured gift tag will be provided. Please leave a note in the comments section if you would like me to write on the tag.
Please ensure your postal address is updated if you wish the package to be posted to the recipient.
Pollen Australia is dedicated to creating long-wearing, multi-seasonal, heirloom clothing, accessories and homewares that are designed to be handed down from generation to generation. Priding itself on ethically handmade ‘slow’ products, these garments are of impressively high quality and illustrate a devotion to impeccable craftsmanship.
I accept PayPal & Credit Cards (through PayPal).
If you need more info about how Etsy checkout works read this guide: http://www.etsy.com/help_guide_checkout.php
All items are posted through Australia Post. International customs is payable by the customer in those instances that your country requires.
If you require your item before a certain date, please message the shop prior to purchasing, so that we can ensure production and shipping can be achieved. Most items are 'made to order' and are not available to immediate shipping, however we are happy to work towards getting your product out as soon as possible.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Pollen Australia would like you to be happy with your order. If that is not the case, please let us know within seven (7) days of receiving your order and we will work towards a solution. In most cases, you may choose from an exchange, refund or credit note. However, there are some instances where this is not possible - if the item has been worn, or is an 'intimate item' such as earrings, or is a custom-order. We will, of course, refund for reasons of faulty products, or products that do not match the item description.
Please note that shipping and handling is non-refundable, and that the item must be returned, at your cost, within fourteen (14) days of receipt.
Custom and Wholesale orders are available. Please DM the shop with information on what you are hoping for and we will get back to you as soon as possible!