CHANGE TO SHIPPING:
CHANGES TO INTERNATIONAL SHIPPING:
DUE TO THE CHANGES ENFORCED BY AUSTRALIA POST, ALL INTERNATIONAL SHIPPING MUST BE SENT BY 'TRACKED PARCEL' Post. Because of the drastic increases, we have had to pass this cost on. :(
Once this is lifted, shipping charges will return to the minimum untracked option. Please take advantage of the offer mentioned above.
We are still able to send small items untracked.
UPGRADING too TRACKED & EXPRESS is available for Australian orders. Click on the UPGRADE SHIPPING for this to be applied.
Fabric Face Mask made in Liberty Fabric tana lawn cotton and cotton fabric on the reverse.
Two adjustable ties for tying behind the head.
Our masks are reusable, but are in no way hospital grade. Best use for none busy areas, for example moving around outdoors. Remember to social distance at all times. #staysafe
Available in two sizes CHILD and ADULT
Hand wash in warm water and hang dry.
Due to the nature of the product, we do not accept returns.
I accept PayPal & Credit Cards (through PayPal).
If you need more info about how Etsy checkout works read this guide: http://www.etsy.com/help_guide_checkout.php
All items are posted through Australia Post.
International customs is payable by the customer in those instances that your country requires. All taxes, fees or charges placed on the parcel by the country that the buyer is shipping too, is the responsibility of buyer to pay.
Pollen Australia does not pay these fees, and Pollen Australia does not see this as a reason for non-delivery or reason for items in the parcel to be returned. We do not refund shipping.
If you require your item before a certain date, please message the shop prior to purchasing, so that we can ensure production and shipping can be achieved. Upgrade to EXPRESS SHIPPING to have your parcel ship faster.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Pollen Australia would like you to be happy with your order. If that is not the case, please let us know within seven (7) days of receiving your order and we will work towards a solution. In most cases, you may choose from an exchange, refund or credit note. However, there are some instances where this is not possible - if the item has been worn, or is an 'intimate item' such as earrings, or is a custom-order. We will, of course, refund for reasons of faulty products, or products that do not match the item description.
Please note that shipping and handling is non-refundable, and that the item must be returned, at your cost, within fourteen (14) days of receipt.
All taxes, fees or charges placed on the parcel by the country that the buyer is shipping too, is the responsibility of buyer to pay. Pollen Australia does not accept this as a reason for buyer returning or not accepting the parcel.
Custom and Wholesale orders are available. Please DM the shop with information on what you are hoping for and we will get back to you as soon as possible!
Jun 26, 2020
If you can't go to Disney, then wearing a Tinkerbell mask is the next best thing. Thank you!
Jun 23, 2020
Beautifully made; love the Liberty fabric. This will be my "fancy" mask for special occasions!
May 28, 2020
Love these masks to infinity and beyond. Superb quality. Impeccable customer service. Worth the wait.
May 9, 2020
I live in the US and ordered a pink Liberty fabric face mask as a gift for my mother in Australia. Amanda offered to gift wrap it & include a note, and even modified the lining for me. Her correspondence was so prompt and kind. The mask was custom made and shipped quickly with tracking. My mother is over the moon with her BEAUTIFUL Liberty print face mask and just loves it!! She showed it to me on Zoom and it's gorgeous - the Liberty fabrics are vibrant and the quality is great. I couldn't have asked for a better Etsy experience! Thank you so, so much Amanda for creating this Liberty face mask and taking such care to create a fashionable & beautiful item during this time of quarantine, and shipping it safely to my Mum.