Welcome to Pollen. So glad to have you here.
Pollen is a bespoke handmade store. With this in mind please be aware of turn around times.
I endeavour to make and post all orders in a timely manor.
I accept PayPal & Credit Cards (through PayPal).
If you need more info about how Etsy checkout works read this guide: http://www.etsy.com/help_guide_checkout.php
All items are posted through Australia Post. International customs is payable by the customer in those instances that your country requires.
If you require your item before a certain date, please message the shop prior to purchasing, so that we can ensure production and shipping can be achieved. Most items are 'made to order' and are not available to immediate shipping, however we are happy to work towards getting your product out as soon as possible.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Pollen Australia would like you to be happy with your order. If that is not the case, please let us know within seven (7) days of receiving your order and we will work towards a solution. In most cases, you may choose from an exchange, refund or credit note. However, there are some instances where this is not possible - if the item has been worn, or is an 'intimate item' such as earrings, or is a custom-order. We will, of course, refund for reasons of faulty products, or products that do not match the item description.
Please note that shipping and handling is non-refundable, and that the item must be returned, at your cost, within fourteen (14) days of receipt.
Custom and Wholesale orders are available. Please DM the shop with information on what you are hoping for and we will get back to you as soon as possible!