Welcome

Welcome to Pollen. So glad to have you here.

SHIPPING CHANGES DUE TO COVID-19

All INTERNATIONAL orders will now be sent as TRACKED PARCELS, even small items. Due to Australia Post restricting delivery options to only tracked.

There are also substantial delays with shipping to countries outside of Australia. All parcels are arriving to the destinations, only taking a lot longer than normal.

For the near future and until Australia Post lifts these restrictions, I have had to change my shipping charge to reflect the cost of TRACKED SHIPPING.

Thank you for understanding. If you have any questions please contact me at hello@pollenaustralia.com or send me a message through my shop.

I endeavour to make and post all orders in a timely manor.

Payments

I accept PayPal & Credit Cards (through PayPal).

If you need more info about how Etsy checkout works read this guide: http://www.etsy.com/help_guide_checkout.php

Shipping

All items are posted through Australia Post.

International customs is payable by the customer in those instances that your country requires. All taxes, fees or charges placed on the parcel by the country that the buyer is shipping too, is the responsibility of buyer to pay.
Pollen Australia does not pay these fees, and Pollen Australia does not see this as a reason for non-delivery or reason for items in the parcel to be returned. We do not refund shipping.

If you require your item before a certain date, please message the shop prior to purchasing, so that we can ensure production and shipping can be achieved. Upgrade to EXPRESS SHIPPING to have your parcel ship faster.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Pollen Australia would like you to be happy with your order. If that is not the case, please let us know within seven (7) days of receiving your order and we will work towards a solution. In most cases, you may choose from an exchange, refund or credit note. However, there are some instances where this is not possible - if the item has been worn, or is an 'intimate item' such as earrings, or is a custom-order. We will, of course, refund for reasons of faulty products, or products that do not match the item description.

Please note that shipping and handling is non-refundable, and that the item must be returned, at your cost, within fourteen (14) days of receipt.

All taxes, fees or charges placed on the parcel by the country that the buyer is shipping too, is the responsibility of buyer to pay. Pollen Australia does not accept this as a reason for buyer returning or not accepting the parcel.

Additional

Custom and Wholesale orders are available. Please DM the shop with information on what you are hoping for and we will get back to you as soon as possible!

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