WHAT can be returned?
Pollen Australia would like you to be happy with your order. If there is an issue, please let us know within seven (7) days of receiving your order, with the reason, and we will work towards a solution. In some cases, there may be the option where an exchange or credit note offered. However, there are some instances where this is not possible - if the item has been worn, or is an 'intimate item' such as earrings, or is a custom-order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact if you have any problems with your order.
WHEN do items need to be returned by?
Post items back within: 14 days of delivery
WHERE do items need to be returned to?
Please contact us via email to receive postage details of where to return.
HOW do customers return items?
Return items by tracked postage, with printed copy of order details.
SHIPPING for returns?
Please note that shipping and handling is non-refundable, and that the item must be returned, at your cost, within fourteen (14) days of receipt.
Product must be returned with all packaging, tags unremoved, unworn and unwashed. Upon receiving product and satisfactory inspection only then will exchanges, returns be accepted.
All taxes, fees or charges placed on the parcel by the country that the buyer is shipping too, is the responsibility of buyer to pay. Pollen Australia does not accept this as a reason for buyer returning or not accepting the parcel.